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Homeracing

TwinSpires.com delivers record growth and reliable customer service during Kentucky Derby Weekend

Profile Picture: Ed DeRosa

Ed DeRosa

May 10th, 2016

Leading online and mobile betting site offers $500 sign up bonus to disgruntled TVG users

TwinSpires.com saw a record number of unique players, new registrations, deposits, and wagers during the 2016 Kentucky Derby and Oaks. Despite the surge in traffic, TwinSpires.com’s website and mobile app remained accessible and fully functional during the year’s biggest weekend of racing.

According to its official Twitter account, numerous customer complaints, and a New York Post article, TVG.com was unable to accept online or mobile wagers in the lead up to the Kentucky Derby.

"TwinSpires is the official betting partner of the Kentucky Derby and the Breeders Cup World Championships – and showed a big reason why this past weekend," said Ian Williams Vice President of Marketing for TwinSpires.com. “When we see other betting sites like TVG go down during the biggest day of the year, it becomes obvious why many bettors are making the switch to TwinSpires.com. We have a relentless focus on reliability resulting in a positive experience for our players and the entire industry."

TwinSpires is offering players who want to move from their previous ADW site a chance to join the most reliable site in horse racing. New players are eligible for a 100% Sign Up Bonus (up to $500) in preparation for the Preakness Stakes – May 21, 2016, at Pimlico Race Course. To qualify for this promotion, players must use promo code RELIABLE on sign up, and send Player.Services@TwinSpires.com a screenshot confirmation of their withdrawal from TVG. Go to www.TwinSpires.com/tvg-bonus for full details.

"We would like to welcome new players with open arms. Players can count on our solid technical infrastructure and commitment to customer service 365 days of the year – especially around the biggest race days of the year.” Williams said.

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